To the Clarisse community,
As you know, the COVID-19 outbreak is now a pandemic and we all have to adapt to this global crisis. I would like to inform you that since the beginning of the week, our entire staff is successfully working from home. Thankfully, all of our infrastructures are managed and accessed remotely. This includes everything from support, license administration to software development. Regarding the confidentiality of data, assets, and information; everything is exclusively accessed through a secure, remote desktop application hosted on machines at our home office. This access is secured and restricted to the staff of Isotropix and no data is hosted locally in compliance of our NDA requirements.
We also kept all of our dailies and meeting organization structures and internally implemented a "video chat without notice" policy to keep the best communication possible between our staff members. All events, sales tours, and business travel have of course been canceled until further notice. However, they will be replaced with online web demos, web events, and webinars.
These are only some of the immediate actions we have taken and we will continue to update you with more information as it develops. Rest assured our teams are well-equipped to offer you their full assistance on any licensing or technical questions you might have. I'm really confident that our actions will minimize any impact on our R&D development and I'm convinced we will be able to continue to offer you the same quality of service and support.
I would like to add that we've published a dedicated webpage summarizing everything there is to know to use our software remotely since many of you are implementing a work from home policy. We also added some flexibility to our licensing policy to facilitate remote work according to these extraordinary circumstances.
I've personally asked our teams to do everything we can to help you minimize any disruption to your work. In that regard, if your business is affected financially, please contact our sales teams to discuss options for your production needs as we might be able to offer some relief.
I sincerely hope you are all staying safe and healthy during this extraordinary event we are all living. You can count on us to do everything in our power to help you and I'm convinced that together we will overcome this crazy period without precedent.